FAQ

What is the shipping time for your products?

We take 1-3 days to process your order and then 7-15 days to deliver it.


Do you ship worldwide?

Yes, absolutely. We ship worldwide.


Where do we ship your product from?

Our offices are located in Montreal, Quebec, Canada. Our international warehouses are located in Canada, USA, Asia, Africa and China.


Do you provide tracking information on the product?

Yes, wait 3 days after your order and ask us via the Contact Us page or send us an email at info@vitalitay.com


My order is missing some items, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.


I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question by contacting us via the Contact Us page and we will send you a similar replacement item as quickly as possible.


Where are you located?

We are located in Montreal, Quebec, Canada


I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us via the Contact Us page or email us at info@vitalitay.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 15 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy link to the refund policy

How do I cancel my order?

You have 24 hours after placing your order to make a cancellation request. Orders are then automatically processed by our server. This request must be sent to us by e-mail at the following address: info@vitalitay.com.

After this time no cancellation can be accepted because the order will be processed. You can always return your order within 14 days after receipt, if you still want a refund.

How do I return my order?

You can return your order 14 days after you receive it. After this time, we will not be able to accept your return.
You must return your order in its original package and the product must not have been used. In addition, you will be responsible for the shipping costs. We will proceed to the refund of your order once we have received it. We invite you to contact us by email at this address: info@vitalitay.com so that we can transmit you the modalities of refunding.

How to contact you?
If you haven't found the answer to your question, you can send us an email at this address: info@vitalitay.com

Emilia, the Customer Service Manager, will answer you within 24 to 48 hours.